Setup your company’s ITILITE account
- Who should ideally set up the company account?
We recommend that the person with access to your company’s legal registration details and the authority to agree to terms and conditions completes the setup. By default, the person who creates the account is assigned the Admin role, though you can add more admins or change roles once the setup is complete.
- What name should I provide in the “Company Name” field?
Please enter your company’s legal entity name as it appears on official registrations. This name will be used for travel itineraries, invoices, and legal documents.
Note: Our system currently only accepts alphanumeric characters. If your legal name is “ABC, Inc.”, please enter it as ABC INC (without commas or periods).
- How does the default currency work for global bookings?
Your company’s default currency is used for all final travel bookings and financial reporting. While employees can view fares in their local currency on the results page (using daily live conversion rates), the actual transaction will be processed in your company’s primary currency.
- Can I modify my company details after the setup is complete?
Yes. While most details can be updated directly in your dashboard, certain core fields like your Legal Name, Address, and Default Currency are locked after the initial save for security and compliance. If you need to correct these, please reach out to our support team.
- Can I use ITILITE for just Travel, just Expense, or both?
The choice is yours. You can start with either Travel or Expense and add the other at any time. Our platform is designed to scale with your needs, so you can subscribe or unsubscribe to specific features as your business evolves.
- Can we use both a company central card and individual traveler cards?
Absolutely. You can choose a default payment method during setup, and we can configure your account to allow a mix of central company cards and personal cards for your team.
- How do I control what my employees spend?
ITILITE gives you full control through customizable Policy and Approval Workflows. You can set specific spend limits, define which booking classes are allowed, and ensure all expenses are approved by the right people before they are finalized.
- How is an “active user” defined for Expense billing?
An active user is defined as any employee who files at least one expense report during a calendar month. If nobody files an expense in a given month, you won’t be charged an active user fee for that period.
- Is there a background check or waiting period before we can book?
No. Once your account is set up and your payment method is verified, you can begin booking travel and managing expenses immediately.
- What if I didn’t receive my signup verification email?
First, please double-check that the email address was entered correctly and take a quick look at your spam or junk folder. If the email hasn’t arrived within 5 minutes, try clicking “Resend.” If you’re still having trouble, please reach out to support.
- How do I handle multiple company entities or different countries?
When registering, please use the country associated with your primary registered business address. If your organization has multiple entities or operates across different countries, our team can help you configure a multi-entity structure. Please complete your initial setup, and then reach out to our support team to add additional entities.
- How does the rewards program work for employees?
ITILITE encourages cost-conscious booking by sharing a portion of the savings with your employees. If an employee books a flight or hotel that is cheaper than the best recommended option within your policy, they earn a reward.
- How exactly are the savings and rewards calculated?
The reward is a percentage of the difference between the policy’s recommended price and the actual price booked.
Example: If policy-recommended option’s price is $200, and the actual booking price is $150, then your total saving is $50 and the employee reward (if 30% of savings) is 30% x $50 which is $15.
- How and when are the rewards disbursed to employees?
ITILITE provides your finance team with a detailed report (monthly or quarterly, depending on your preference) listing all eligible transactions and the specific reward amounts earned by each employee. Once you receive this report, your company disburses the rewards internally, most commonly through payroll or as gift cards according to your internal policy.
