By role

Card admin, Card holder

How to report a card as lost?

If you suspect your ITILITE Card is lost, follow these quick steps:

  • Lock the Card Immediately:
    • Log in to your ITILITE Card account.
    • Navigate to the card management section.
    • Find the option to “Lock” the card and initiate the lock promptly.
  • Send an Email to Support:
    • Compose an email to cardsupport@itilite.com
    • Subject: “Lost Card – Urgent”
    • In the body, include:
      • Your full name
      • The last 4 digits of the ITILITE Card number
      • Brief description of the situation
      • Do you need a replacement card? – Yes / No

Please note that while real-time functionality to order a replacement card is not available, locking the card and promptly notifying support helps ensure the security of your account. Thank you for your cooperation.

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