Typically, for a trip, itilite restricts the flight cabin class upto the highest class for which the traveler is eligible. We identify the cabin class from the information that is provided to us by our supplier partners, and we work with multiple suppliers to source the best rates for our travelers.
In some cases, a supplier partner might incorrectly tag the flight cabin class. In most cases, such anomalies are caught by our algorithms. However, in rare cases, our algorithms are unable to catch these anomalies and the user may see a available cabin class that is higher than what the user is eligible for. In such cases, we work with our the specific supplier partners to identify the cause and take corrective action wherever necessary.