How To Cancel A Hotel Booking?

This guide will walk you through the process of canceling an existing hotel booking within the ITILITE platform.

Step-by-Step Guide

Follow these steps to cancel your hotel booking:

• Step 1: Navigate to Bookings
  From your ITILITE dashboard, click on Trips in the sidebar to view your existing trips and bookings.

• Step 2: Locate Your Hotel Booking
  Find the specific hotel booking you wish to cancel from the list. Click the Manage button associated with that booking to view its details.

• Step 3: Initiate Cancellation
  On the booking details page, locate the Change in plans section and click the Cancel hotel button.
• Step 4: Review Cancellation Details
  A Cancel booking modal will appear. Select the specific hotel booking or rooms you intend to cancel. Carefully review the cancellation policies, any applicable fees, and the estimated net refund amount.

• Step 5: Confirm Cancellation
  After reviewing the details, click Yes to confirm and proceed with your cancellation.
• Step 6: Cancellation Confirmation
  Upon successful cancellation, you will see a confirmation message on your screen. The booking status will also update to reflect the cancellation.

Pro-Tips & Guardrails

NOTE: Before confirming, ITILITE provides full transparency, displaying the original paid amount, any cancellation penalties, and the exact net refund amount. This includes a clear breakdown of cancellation fees, refundable amounts, and non-refundable amounts.

NOTE: Some hotel providers do not allow room-level cancellations. You can cancel multiple hotel legs at once if applicable.

PRO-TIP: After a successful cancellation, you will receive a confirmation email with comprehensive details about the refund process and any relevant timelines.

Verification & FAQs

After successfully canceling your hotel booking, you will see a confirmation message on your screen, and the booking status on your Bookings page will update to 'Cancelled'.

Q: What information will I see before confirming a cancellation?
A: You will see the original paid amount, any cancellation penalties, and the net refund amount. ITILITE also displays applicable cancellation policies, fees, and refundable/non-refundable amounts for full transparency.
Q: Can I cancel only a part of my hotel booking, like a single room?
A: Yes, room-level cancellations are supported by some hotels but not all. You can also cancel multiple hotel legs in a single flow if your booking allows.
Q: What happens if my self-serve cancellation fails?
A: If self-serve cancellation is not possible or fails, the booking status will show 'Cancellation in progress', and ITILITE Support will reach out to assist you with the request.
Q: Who can cancel a hotel booking?
A: Only the traveler who made the booking, the booker, or authorized administrators can initiate a hotel booking cancellation.
Q: Will I receive a confirmation after cancellation?
A: Yes, after a successful cancellation, you will see an on-screen confirmation and receive an email with details about the refund process.