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 ITILITE mobile app showing personalized travel dashboard with trip search, recent bookings, and upcoming flight details

Leading organizations have moved from Concur to ITILITE.

Itilite Website
Itilite Website
Itilite Website

ITILITE vs Concur: A Quick Comparison for Travel

App performance
Effort to book
NDC inventory for flights
Support availability
Support response time
Pricing model
Advanced reporting analytics
Audit & fraud detection
Setup & integration
Super-fast loading times, 0 errors / glitches
Book trips in under 2 mins, 4 screens
Competitive NDC rates included
24/7 chat, email, phone (included)
Under 30 seconds
$10 per trip - all inclusive
Included
Included
5 days, no setup fee
Too many freezes and error screens
Complex and unintuitive process
  • Missing / high priced NDC inventory
  • Different screen for NDC, poor experience
Split between Concur and TMC
Long hold times reported
Extra $25-$35 for modifications and support
Paid add-on
Paid add-on
Lengthy, expensive implementation

Why ITILITE Costs 44% Less Than Concur

Concur’s pricing looks simple until you start using it. Support fees, cancellations, and after-hours charges slowly inflate the bill, often making Concur nearly 40% more expensive than ITILITE in practice.
Schedule of charges
Booking fees  (per trip)
Cancelation fees (per leg)
Change fee (per leg)
Support fees (per instance)
After hours support (per instance)
Assumption
100 trips
15% cancellation rate
10% change rate
30% cases require support
30% of support requests after hours
Per unit cost
Cost for 100 trips
$10
$1,000
$0
$0
$0
$0
$0
$0
$0
$0
Per unit cost
Cost for 100 trips
$5
$1,000
$5
$75
$25
$250
$30
$630
$35
$315
Schedule of charges
Booking fees  (per trip)
Cancelation fees (per leg)
Change fee (per leg)
Support fees (per instance)
After hours support (per instance)
Per unit cost
$10
$0
$0
$0
$0
Per unit cost
$5
$5
$25
$30
$35
+44%

ITILITE is preferred over Concur for the following reasons

ERROR FREE AND FAST

Fast enough that people actually enjoy booking

ITILITE feels refreshingly simple. Pages load instantly, bookings flow logically, and nothing randomly breaks. Instead of abandoning the tool, users actually enjoy using it

Professional woman checking smartphone with United Airlines flight details from Lagos to Berlin displayed
SIMPLE PRICING

One platform, one price

ITILITE removes the TMC middleman entirely. You get bookings, inventory, support, and unlimited modifications at $10 per trip—no hidden fees, no per-change charges, no surprises on your bill.

Business professional using smartphone with ITILITE simple pricing card showing $10 per trip transparent pricing
WORLD CLASS SUPPORT

Support in under 30 seconds

Your traveler gets a human on chat in under 30 seconds. One team handles everything—so they’re not stuck figuring out which vendor is “responsible” while their trip is unraveling.

Support agent displaying ITILITE chat interface with travel emergency message and new itinerary confirmation

Hear from ex-Concur users, now happily with ITILITE

“Prior to ITILITE we were booking on various sites, faced high response times, and job costing at the end of the month was a nightmare. ITILITE has completely eliminated all these issues with their one platform solution.”

Leeann Stephenson

Chief of Staff at Contexture Inc.

“We were dreading the transition. But onboarding was a breeze. We got 500+ travelers up and running in under 2 weeks - with zero disruption to travel or finance operations”

Joshua Dutton-de Beer

EA to COO

"ITILITE support is very responsive and efficient, especially for handling complicated Group Bookings. All our requirements for custom integrations were successfully fulfilled. Our reps have also easily adopted the very intuitive expense reporting platform."

Tara Foltz

IT Project Manager

What user reviews from G2 have to say

Check out what customers say about user experience - both for ITILITE and Concur

ITILITE G2 customer reviews highlighting seamless booking experience, streamlined travel process, and ease of use with 4-5 star ratings
Concur G2 customer reviews showing low ratings (1.5-3 stars) criticizing complex interface, slow expense tracking, and poor usability
# Most preferred partner
Switch to itilite now
Automated expenses, zero paperwork. Real-time visibility across travel and card spend—so teams move faster and stay in control.

Frequently Asked Questions

Does ITILITE charge extra for support calls or rebooking like Concur does?

No, ITILITE includes unlimited 24/7 human-powered support via chat, phone, and email within the flat trip fee. You won’t be charged for anything - connecting, resolution, after-hours assistance, or rebooking are all free of cost

Can travelers apply their own unused flight credits directly within ITILITE's booking tool?

Yes, ITILITE automatically tracks and displays available unused airline credits at checkout, allowing travelers to apply them with one click. This eliminates the need to call agents or pay fees.

How does ITILITE ensure we see the same flight prices and inventory found on Google?

ITILITE aggregates inventory from GDS, NDC, and direct airline connections to ensure users see all available fares, including basic economy. This prevents the price discrepancies common in legacy portals. Corporate negotiated rates are prioritized at the top of results, appearing higher than costlier public options

Does ITILITE provide real-time reporting, or must we wait weeks for spend data?

ITILITE offers real-time dashboards and automated custom reports that can be scheduled daily or weekly. You no longer have to wait 1-2 months for reports required for audits.

Can ITILITE handle group bookings and travel for non-employees in one flow?

Yes, ITILITE has a group booking module that allows arrangers to book for multiple travelers or guests in a single reservation. It streamlines complex team movements that are often cumbersome or manual in Concur.

How does ITILITE’s expense pricing compare to Concur’s high per-report fees?

ITILITE utilizes an active-user pricing model, charging only for employees who actually file a report that month. This avoids the high per-report costs and minimum monthly commitments found elsewhere