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The ITILITE response to COVID, and how we can make business travel safe again
2020 for leadership across the globe has meant one thing: Duty of care.
With the pandemic becoming more and more complex to keep away from, every company has been focused on keeping their teams safe, no matter what.
At ITILITE, we have a duty of care towards every business traveler and our customers, and we take this very seriously. While in the early days, the need was to protect stranded travelers and bring them home safely, we are now looking at a new reality: The restarting of business travel.
Our core focus as we step into the New Normal is that we empower businesses to keep their road warriors safe at all times, but also that we understand the individual, and support them no matter what.
As we looked at the certain revival of travel, we knew that as business travel partners, we were the key piece of the puzzle when it came to keeping teams safe. After all, safety is not only about whether the hotel is clean, or the cab is sanitized. And travel is not only getting on a train, bus, or flight.
There are a few elements to the new normal for business travel, based on which we operated since the pandemic took hold:
The early days were about agile planning & swift action. Travelers were stuck in multiple locations, facing either an unknown risk, or a complete lockdown on movement. The team had only one ask at this time: Bring them home, or keep them safe till they could be brought home.
At the same time, this was when we started building on our insights. Travel was not going to return to a pre-COVID state very easily, so we had to ensure that our plans included a world where we were all living with the reality of COVID. The ITILITE platform had to be prepared for that reality.
There were and still are diverse sources of information, but a data dump is not what a worried traveler looks for. Our aim was to bring verified information from multiple sources to the travelers and the customer companies to help them plan better
Business travel is at a slowdown, but we are already seeing clear signs of recovery. While the volume is small, the pickup is inevitable, and either way, safety is paramount. We created a “Safety shield” – a set of features and launches that were built off our insights into the gaps in the business travel support available today, and trends we saw taking shape.