Question 1

How does your platform simplify booking travel for large groups?

Accepted Answer

Our travel management software features a dedicated group travel module where you can invite participants to book their own travel within set parameters. For groups exceeding ten people, we provide concierge support to negotiate room blocks.

Question 2

Can we integrate our own negotiated hotel and airline rates?

Accepted Answer

Yes. As a leading corporate travel company, we can load your specific rate access codes directly into the system. These rates appear at the top of search results, ensuring your Corporate Travel Management strategy is followed.

Question 3

What kind of inventory can our employees access through the tool?

Accepted Answer

Our corporate travel management software aggregates inventory from GDS, NDC, and aggregators like Priceline. This ensures 100% coverage, providing employees with the same flights and hotels they would find on consumer-grade websites.

Question 4

How do you handle travel disruptions or late-night emergencies?

Accepted Answer

We offer 24/7 human-powered support with industry-leading response times. Our corporate travel software ensures travelers connect to a real agent in under 30 seconds via chat or 60 seconds via phone.

Question 5

Are travelers able to manage their own cancellations and changes?

Accepted Answer

Yes, our corporate travel management solutions allow travelers to modify or cancel flights and hotels directly through their dashboard. These self-service features reduce the administrative burden on your internal travel coordinators.

Question 6

How can we automate the receipt collection process?

Accepted Answer

Our expense management software includes a mobile app with OCR technology. Employees simply snap a photo of their receipt, and the system automatically extracts the date, merchant, and amount for expense management.

Question 7

Can we sync our travel spend directly with our ERP?

Accepted Answer

Yes, we provide out-of-the-box integrations with systems like Sage, NetSuite, and QuickBooks. Approved reports flow automatically into your accounting system, streamlining your travel and expense management and reducing manual data entry.

Question 8

How does the system handle employee mileage and per diem claims?

Accepted Answer

Our expense tracking software features a Google Maps-integrated mileage calculator and automated per diem modules. This ensures accurate expense reimbursement based on your company’s specific rates and geographic policies.

Question 9

Can we set custom fields to track project or job codes?

Accepted Answer

Absolutely. You can mandate custom fields for project codes or job numbers during the booking or expense management software process. This data is captured in real-time, facilitating easy cost allocation for finance teams.

Question 10

How does the platform prevent out-of-policy spending?

Accepted Answer

You can configure your expense management software with hard or soft boundaries. The system flags weekend spending or duplicate receipts and can even prevent users from submitting reports that violate your travel and expense management guidelines.

Question 11

How do your corporate cards solve hotel payment issues?

Accepted Answer

Our corporate cards automate the Credit Card Authorization (CCA) process. When a hotel is booked, we issue a virtual card for room and tax, and our team proactively verifies instructions with the front desk before check-in.

Question 12

What financial benefits do we receive by using ITILITE cards?

Accepted Answer

We offer a flat 1.5% cashback on all spending made through our corporate credit cards. This cash is wired directly to your account monthly, often completely offsetting your travel and expense management service fees.

Question 13

How do virtual cards improve payment security?

Accepted Answer

Admins can issue unlimited virtual corporate credit cards with unique numbers and specific spending limits. Because these corporate cards are often limited to a single transaction or date range, they inherently protect your main credit line.

Question 14

Do you offer automated reconciliation for card transactions?

Accepted Answer

Yes. When you use our corporate cards within our travel tool, the system provides a fully reconciled statement. This matches every card swipe to a specific trip ID, saving your accounting team hours of manual work.

Question 15

Can we manage and lock our corporate credit cards in real time?

Accepted Answer

Yes, admins have full control to issue, edit, or lock corporate credit cards instantly through the dashboard. This allows you to manage employee spending and respond to potential fraud without waiting for bank assistance.

Question 16

What is the standard fee for your platform?

Accepted Answer

We operate on a transparent $10 per trip model for our corporate travel platform. A trip is defined as any number of flight or hotel legs booked together in a single session.

Question 17

Is there a more cost-effective payment option available?

Accepted Answer

Yes. Companies that use our pre-funded wallet for their travel and expense management processes qualify for a reduced trip fee of $7. This option avoids credit card processing surcharges and lowers your overall costs.

Question 18

Do we have to pay extra for onboarding or support?

Accepted Answer

No. Unlike traditional corporate travel management companies, we offer free implementation and onboarding. Additionally, our 24/7 human support is included in your standard trip fee with no hidden costs.

Question 19

How are the expense management licenses priced?

Accepted Answer

Our expense management software is priced based on active users, starting at $6 per month. You only pay for the employees who actually submit reports during that month, ensuring cost-efficient Travel and Expense Management.

Question 20

Are there fees for modifications or flight cancellations?

Accepted Answer

ITILITE does not charge any additional fees for changes or cancellations made through our corporate travel management solution. You are only responsible for the fare differences or penalties mandated by the airline or hotel.

Question 21

How quickly can we launch the platform for our team?

Accepted Answer

Without complex integrations, most companies can be up and running in three to five business days. Our onboarding team handles the heavy lifting, including bulk user uploads and policy configuration.

Question 22

Does your platform integrate with our existing HR system?

Accepted Answer

Yes, we offer plug-and-play integrations with leading systems like Workday, UKG Pro, and BambooHR, and many others. This automates user profile creation and deactivation, ensuring secure and efficient Travel and Expense Management.

Question 23

What kind of training do you provide for our staff?

Accepted Answer

We provide comprehensive admin training sessions and a library of video tutorials for travelers. Our travel management software is designed to be intuitive, requiring minimal learning time for most users.

Question 24

Can we test the platform with a small group first?

Accepted Answer

We often facilitate pilot programs for companies to test our travel and expense management software. This allowed you to gather internal feedback and validate savings before a company-wide rollout of our solution.

Question 25

Can we use the tool for personal travel bookings?

Accepted Answer

Yes, users can switch to a personal profile to book leisure trips using our corporate travel software. They can still access our negotiated rates, but these bookings remain private and separate from company reports.

Question 26

How does Mastermind help us save on travel spend?

Accepted Answer

Mastermind is an AI-driven tool that benchmarks your spending against industry data. It identifies missed savings in areas like last-minute bookings and out-of-policy trips, providing actionable insights for your Travel and Expense Management efforts.

Question 27

What is Iris, and how does it assist with data analysis?

Accepted Answer

Iris is your conversational AI Travel Analyst that allows you to ask questions about your data in plain English. It can instantly generate custom reports, spot trends and anomalies like out-of-policy bookings or bookings made outside of negotiated rates.

Question 28

Can we schedule reports to be delivered automatically?

Accepted Answer

Yes, any standard or custom report can be scheduled for daily, weekly, or monthly delivery to your inbox. This ensures your finance team stays updated on Travel and Expense Management without manual searching. All custom reports are free of cost - there is no additional charge.

Question 29

Do you offer visibility into where our travelers are located?

Accepted Answer

Our corporate travel management companies' platform includes a map view that tracks travelers based on their active itineraries. This "Duty of Care" feature is essential for ensuring employee safety during global trips.

Question 30

Can we build custom dashboards for different departments?

Accepted Answer

Yes, our travel and expense management software allows you to build custom dashboards with specific widgets. You can monitor spend by project, department, or office location in a single, visual interface.

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