Help Center

You can add frequent flyer information in the Profile section of your ITILITE account. Once saved, the loyalty program is applied automatically at booking. [SCREENSHOT: Profile navigation]

Most airlines and vendors don't accept special characters in traveler names. ITILITE removes them during the booking process so the transaction completes successfully.

Your cabin-class eligibility is set by your company's travel policy (economy, premium economy, business or first). Even when you're eligible for a higher class, it may not be available on that sector or flight — so we also show other cabin classes so you can make an informed choice.

For airline and rental car bookings, yes — you'll always earn loyalty points. For hotels, it depends on the rate source: ITILITE often sources discounted rates from third-party channels (Booking.com, Priceline, Agoda, etc.) that aren't eligible for loyalty points. You'll earn hotel loyalty points only on bookings that show the loyalty-point tag.

Unfortunately, no. Most airlines don't allow changes within 2 hours of departure, and the ticket would be treated as a no-show. We're unable to reschedule a flight within 2 hours of departure.

1. Go to the trip dashboard and select the trip you want to change.
2. Click the trip ID to expand it — you'll see Reschedule Booking and Cancel Booking.
3. To cancel: click Cancel Booking, then select the traveler and the specific sector to cancel.
4. Click View Cancellation Charges to see the charges and refund amount before confirming.
5. To reschedule: select the traveler/sector, enter the new dates and any preferences in the remarks, and click Submit. The ITILITE support team will email you the available options and the fare difference.

From your trip dashboard, select the trip and click Cancel Booking. Choose the traveler and sector to cancel, then review the cancellation charges and refund via View Cancellation Charges before confirming. [VERIFY]

Go to Profile → Add Card to use your ITILITE Card for travel bookings. [VERIFY / SCREENSHOT]

How each booking type is charged:

• Flights — charged to your card immediately at booking.
• Hotels — only "Pay Now" bookings are charged immediately. "Pay at Hotel" bookings are charged by the hotel at check-in/check-out, and the merchant name on your statement will be the hotel's.
• Car rentals — "Pay at Counter": the rental agency charges your card when you return (or in some cases pick up) the car.
• Service fee — ITILITE's service fee is charged to your card immediately for every trip.

After booking you'll receive a confirmation email from bookings@itilite.com containing the vouchers you need to match each charge on your card statement.

Travel credits are tickets that were purchased earlier but not used. They can be applied to new bookings, subject to the airline's policies.

A "hold amount" is a temporary reservation of funds on your ITILITE Card — an authorization hold that reserves money for a transaction whose final amount isn't yet known (common with hotels and car rentals).

During the hold you'll see a pending transaction on your card statement, and the held amount may differ from the final charge. Holds are typically released once the final amount is settled, and can last up to 7 business days.

Expenses are individual transactions or itemized receipts; a report is a collection of expenses. Every expense is submitted as part of a report. Example: on a business trip, the flight, hotel and meal charges are individual expenses, all filed under a single report.

The Export History tab lets you view and download queued export files. When exporting through Payouts, files under 500 line items download immediately; larger exports are queued and become available here. Files typically take 5–15 minutes depending on size. Exports above 10,000 line items aren't supported — use filters to download in smaller batches.

On the homepage, select the expense report you want to check. Once you open it, the next screen shows both the Approval Status and the Approver details.

[ADD ANSWER — not retrieved from cache] Usually the submit button is disabled when a required field or receipt is missing, or the expense is outside policy. Confirm the exact wording from the live article before publishing.

To approve expense reports: log in to your expense portal → Home → click the report to be approved. Reports pending approval appear under the Approval pending tab.

• Approve or Send back without opening the report, or open it first to view the submitted expense items (comments are mandatory when sending back).
• Approve multiple reports at once by selecting them and clicking Approve.
• To review already approved/sent-back reports, use the History tab and search by name, ID or date.

[ADD ANSWER — not retrieved from cache] Typically: use the "Forgot Password" link on the login screen to receive a reset link. Confirm the exact steps from the live article.

[ADD ANSWER — not retrieved from cache] Admin-only flow via the user management section of the admin workspace. Confirm the exact steps and add a screenshot.

Your wallet balance on the ITILITE dashboard shows the funds available on the platform. Current Balance = Wallet Balance + Unbilled Transactions (unbilled transactions are added to the wallet within T+1 day). Check it on the Current Balance tab of your dashboard.

Recharges made Mon–Sat can take up to ~3 hours to reflect; Sunday recharges reflect the next working day. If funds don't appear after 2–3 hours, contact ar@itilite.com.

[ADD ANSWER — not retrieved from cache] Confirm the events-management steps from the live article and add any screenshots.