Why Choose itilite over SAP Concur?

Selecting the right corporate travel management solution for your business can be a challenging task. Let’s compare two leading solutions: itilite and SAP Concur. That’s why we’ll compare two solutions, itilite with SAP Concur, to help you find the best one for you and your business.

Let’s start by evaluating the features and benefits of each solution so that you can make an informed decision that aligns with your business’s unique needs and goals.

itilite Overview

itilite is an advanced SaaS-based platform designed to streamline corporate travel and expense management. With itilite, companies can simplify bookings, increase policy compliance, and achieve greater control in managing travel, all with a single platform.

SAP Concur Overview

SAP Concur is a company specializing in travel and expense management software solutions. It is one of the oldest providers in the industry. It offers various solutions, such as an online booking tool, travel risk management, and more. 

Experience Powerful Features with ITILITE

1. Inventory

ITILITE boasts an extensive selection of flights, hotels, and car rentals, curated from a wide range of sources such as reputable suppliers, Global Distribution Systems (GDS), and well-known platforms like Booking.com, Priceline, Agoda, etc. Our inventory encompasses 300+ renowned airlines and a good number of hotels. 

SAP Concur is an online booking tool, and it partners with different TMCs to offer an inventory. For this reason, customers often report that the flights and hotels that are available on the supplier’s website are not displayed by SAP Concur. Additionally, they also provide limited options for low-cost airlines.

2. Ease of Configuration

ITILITE provides users with a highly customizable travel management platform, allowing them to tailor policies, approvals, and reports according to their requirements. It enables you to customize travel policies according to departments, employee levels, trip duration, etc. These changes are reflected in real time.

SAP Concur allows users to configure their analytics and policies at an additional cost. Further, it usually takes them 3-6 weeks to implement these changes. 

3. Approval Workflow

ITILITE allows users to create multi-level approval workflows depending on the cost of the trip, department, etc., free of charge. For example, an organization can configure a dynamic approval workflow where trips below a designated threshold, let’s say $700, require approval solely from the travel manager.

However, for trips exceeding this amount, both the travel manager and the finance department must provide their approval.

For customers using SAP Concur Travel exclusively, the approval settings are limited to simple one or two-level configurations. Unfortunately, this means admins cannot set up cost-based approvals differently for each approver.

4. Payments

itilite allows users to pay via credit card or wallet, offering flexibility.
SAP Concur allows users to pay only via credit card.

Comparison of itilite Vs. Concur

4 Major Reasons Why Customers Prefer itilite Over SAP Concur

Seamless User Experience

itilite boasts a user-friendly interface that makes navigating and using its features easy for people. New users can quickly set up their accounts and begin making bookings without any significant learning curve.

Some users have expressed the need for a more streamlined and intuitive interface that aligns with their modern expectations.

itilite offers an intuitive interface, allowing users to navigate quickly, set up accounts, and make bookings with no steep learning curve. Admins can effortlessly manage backend operations. While functional, SAP Concur has received user feedback highlighting its complexity and need for a more modern, streamlined interface.

Exceptional Customer Support

itilite provides 24/7/365 customer support through calls, chats, and emails with no additional charges. It offers a best-in-class response time of 10 seconds and resolution within 60 minutes. SAP Concur also provides round-the-clock support but charges extra for after-hours travel assistance.

SAP Concur provides round-the-clock customer support on phone calls. However, they charge additional fees for travel support, especially outside business hours.

Advanced Analytics

itilite Analytics Dashboard consolidates all travel data, offering 100+ customizable reports free of charge. SAP Concur charges for report access and doesn’t offer customization.

In contrast, SAP Concur offers a range of standard reports for users to choose from. However, SAP Concur treats these reports as add-ons and charges customers for accessing them. Unlike itilite, SAP Concur does not provide an option for customized reports, limiting users to the predefined options available. 

Additionally, the analytics dashboard is not accessible to Concur’s travel-only customers. To access the analytics features, customers are required to purchase Concur’s expense product. 

Pricing

itilite pricing is transparent at $9.99 per trip, with discounts for prepaid wallets and no extra fees for changes or cancellations. SAP Concur’s pricing is variable, with higher costs for support bookings and additional charges for setup, reports, and analytics. For those who opt for the prepaid wallet method, there’s an additional advantage of a discounted rate of $6.99. Also, there is no minimum commitment required from companies, which enhances flexibility.

The best part is that ITILITE does not impose any extra charges for trip modifications, cancellations, or support. Plus, there are no setup and maintenance fees, ensuring a hassle-free experience for users. 

To learn more, visit ITILITE Pricing Plan

SAP Concur, on the other hand, has a variable fee structure depending on whether the booking was made online or through support. It usually ranges between $25-$40 for bookings made via support. Further, SAP Concur applies additional charges for the initial setup. 

For companies purchasing SAP Concur’s product for the first time, the minimum annual fee is approximately $1000. Moreover, SAP Concur provides crucial services such as reports, analytics, and support as add on and charges an extra fee for it, which increases the overall pricing significantly.

What Makes itilite Unique?

1. All in one tool (Travel, Expense, and Cards)
2. Virtual Travel Consultant
3. Support
4. Saving 
5. Travel policy & approvals
6. Rewards

All-in-One Tool (Travel, Expense, and Cards)

itilite integrates travel, expense, and payment management into one platform. This simplifies booking and managing flights, hotels, and car rentals. Its user-friendly interface allows seamless coordination. Besides, our supplier relationship team works to negotiate the best deals, ensuring you get value for your money while maintaining convenience.

Virtual Travel Consultant

itilite Mastermind stands out as a prominent virtual travel consultant. It offers insights by comparing key metrics of your travel program against similar companies within the industry. 

By leveraging this data, itilite Mastermind analyzes how much improvement you can bring to your business travel management program. After that, it provides step-by-step instructions to help you reach those goals and increase cost savings. This saves you valuable time and effort as you need not decipher the travel data by yourself.

Swift Support

Get support within 30 seconds, 24/7, ensuring quick resolution of any travel-related issues. Our customer service is one of the fastest in the industry, handling major issues in under 60 minutes. This ensures minimal disruption during business travel and enhances traveler satisfaction.

Significant Savings

itilite can help you save up to 10% on travel expenses. It also incentivizes early bookings, encouraging employees to plan and reduce last-minute costs. This savings potential makes it easier for businesses to manage budgets without compromising travel quality.

Flexible Travel Policy & Approvals

With over 95% travel policy compliance, itilite makes you create, adjust, and implement customized travel policies effortlessly. You can set up 15 types of approval workflows in just two minutes, ensuring all bookings stay within policy guidelines and are approved swiftly.

Rewards

itilite boosts employee engagement by rewarding smart travel choices. The program incentivizes employees to make cost-effective decisions, encouraging policy compliance and making business travel more rewarding for the team.

Why Should You Switch to itilite?

itilite offers a comprehensive solution that covers all aspects of corporate travel. Users have the convenience of booking flights, hotels, and rental cars seamlessly through a single platform. 

What sets ITILITE apart from SAP Concur is its user-friendly interface, designed to cater to the needs of modern users. This ensures a smooth experience for both travelers and travel managers. Even if travelers require assistance and prefer booking through live support, itilite does not impose any fees for this service.

Additionally, itilite offers the expertise of a virtual travel consultant who assists in accomplishing your specific goals. In addition, itilite excels in providing industry-leading travel support that is available 24/7, including off-work hours. The best part is that this support is completely free of cost, setting it apart from Concur. Notably, the itilite pricing structure is transparent, ensuring no hidden fees or surprises.

To experience these benefits, please click below!

FAQ’s