Enterprise Travel Agent

Corporate travel agents play a pivotal role in the process of managing business trips efficiently and cost-effectively. However, with the advent of tech-forward travel management software solutions, the landscape has evolved.

Traditional travel agencies have been the go-to solution for decades, but Software as a Service (SaaS) platforms have emerged as strong contenders. Let’s delve into the pros and cons of both SaaS solutions and traditional enterprise travel agents to help you find the right fit for your organization’s travel management needs.

The Rise of Enterprise Travel Agents

Travel agents have been a staple in corporate travel management for as long as businesses have needed to send their employees on trips. These professionals specialize in arranging flights, accommodations, ground transportation, and other travel necessities. Their expertise ensures that corporate travelers have a smooth and hassle-free experience, allowing them to focus on their work instead of logistics.

Traditionally, travel agents worked in brick-and-mortar agencies. Businesses would establish relationships with these agencies, and their employees would call or visit in person to make travel arrangements. However, the advent of the internet and technology has disrupted this industry, giving rise to new solutions like SaaS platforms.

Traditional Enterprise Travel Agents


1. Expertise and Personalized Service

One of the primary advantages of working with traditional agents is the level of expertise they bring to the table. These professionals have extensive knowledge of the travel industry, including airlines, hotels, and transportation options. They can provide personalized recommendations based on your company’s specific needs and preferences.

2. Established Relationships

Traditional travel agents often have long-standing relationships with airlines, hotels, and other service providers. This can translate into access to special rates, discounts, and perks that may not be available to the general public. Leveraging these relationships can lead to cost savings for your organization.

3. Handling Complex Itineraries

For businesses with complex travel itineraries or frequent changes in plans, traditional travel agents shine. They can navigate intricate schedules and reroute travelers seamlessly, saving time and reducing stress for both employees and travel managers.

4. Emergency Support

In the event of travel disruptions, such as flight cancellations or natural disasters, traditional travel agents offer valuable support. They can quickly rebook flights, find alternative accommodations, and ensure the safety of your employees, which is especially crucial for business travelers.

5. Personal Touch

Many businesses appreciate the personal touch that traditional agents provide. Building a relationship with a dedicated agent can lead to a more tailored and enjoyable travel experience for your employees.


1. Limited Accessibility

Traditional travel agencies typically operate during standard business hours. This can be a limitation if your employees need assistance outside of these hours, especially for urgent matters.

2. Higher Costs

While traditional travel agents can provide cost savings through negotiated discounts, their services often come with higher fees compared to SaaS platforms. This can impact your travel budget.

3. Manual Processes

Booking through traditional travel agents can involve a lot of manual back-and-forth communication. This can be time-consuming and may lead to errors or miscommunications.

SaaS Solutions for Enterprise Travel Management


1. Cost-Effective

One of the primary advantages of SaaS solutions for enterprise travel management is cost-effectiveness. These platforms typically charge a subscription fee or a per-transaction fee, which can be more budget-friendly than the fees associated with traditional travel agents.

2. 24/7 Accessibility

SaaS platforms are accessible 24/7, allowing your employees to make travel arrangements and modifications at their convenience. This flexibility is particularly beneficial for businesses with international operations and employees in different time zones.

3. Streamlined Processes

SaaS solutions automate many aspects of travel management, reducing the need for manual intervention. This streamlines the booking process, minimizes errors, and ensures that travel policies are consistently enforced.

4. Data Analytics

Many SaaS platforms offer robust reporting and analytics capabilities. This allows travel managers to gain insights into travel expenses, patterns, and compliance, enabling better decision-making and cost control.

5. Integration Options

SaaS solutions can integrate with other business tools and systems, such as expense management software and corporate credit card programs. This integration simplifies expense reporting and reimbursement processes.


1. Learning Curve

Implementing a new SaaS platform for travel management may require training for employees, which can be time-consuming and initially disruptive.

Finding the Right Fit: Considerations

To determine whether a traditional travel agent or a SaaS solution is the right fit for your organization, consider the following factors:

1. Travel Volume and Complexity

The volume and complexity of your company’s travel needs play a significant role in your choice. If your organization has a high volume of travel with complex itineraries, a traditional travel agent may be better equipped to handle these challenges. Conversely, if your travel needs are straightforward and cost efficiency is a priority, a SaaS platform could be the way to go.

2. Budget Constraints

Evaluate your budget constraints carefully. Traditional travel agents may offer discounts and perks, but their fees can be higher. SaaS solutions typically come with predictable subscription or transaction costs, which can be more budget-friendly in the long run.

3. Accessibility and Convenience

Consider how accessible and convenient each option is for your employees. SaaS platforms provide 24/7 accessibility, which can be crucial for businesses with global operations. Traditional agents, on the other hand, may have limited operating hours.

4. Personalization vs. Automation

Think about your employees’ preferences for personalization and automation. Some travelers appreciate the personal touch of traditional agents, while others may prefer the convenience and efficiency of SaaS platforms.

5. Emergency Support Needs

Assess your organization’s need for emergency support. If your employees frequently travel to high-risk areas or face unpredictable travel disruptions, the expertise and immediate assistance of traditional agents may be essential.


In the evolving landscape of corporate travel management, both traditional enterprise travel agents and SaaS solutions have their merits and drawbacks. Finding the right fit for your organization requires careful consideration of your travel volume, budget, accessibility needs, and employee preferences.

Traditional travel agents offer expertise, personalized service, and established relationships that can lead to discounts and rewards. However, their services may come at a higher cost, with limited accessibility outside of business hours.

SaaS platforms provide cost-effective, 24/7 accessibility, streamlined processes, and valuable data analytics. While they may lack the personal touch of traditional agents, they can be an excellent choice for businesses with straightforward travel needs and budget constraints.

If you want a perfect blend of traditional agents’ expertise, personalization, and relationships, with affordability and accessibility, our integrated travel and expense management solution is the right fit for you.  

With ITILITE, you can get customized travel booking options, low-cost inventory, 24/7 omnichannel support, and more. 

To get a first-hand experience, book a free demo now.