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Terms & Conditions

General Terms of Use

These terms of service agreement ("Agreement") form a legal agreement between you (hereinafter "CLIENT") (including, if applicable, any legal entity that you represent) and ITILITE Inc. (hereinafter "ITILITE"). ITILITE and CLIENT are individually referred to as "Party" and collectively as "Parties". By entering into a Service Order (means an order for Services (as defined hereinunder), mutually agreed between the Parties, which incorporates this Agreement by reference), or by using the Services CLIENT agrees to be bound by this Agreement, as may be amended by ITILITE from time to time with notice to CLIENT.

NOW, THEREFORE, for and in consideration of the mutual covenants contained herein and other good and valuable consideration, the receipt and sufficiency

  1. ITILITE hereby agrees to provide to CLIENT a non-exclusive, non-commercial, limited, non-sub-licensable, non-assignable, non-transferrable and revocable license to use ITILITE's Software Product as mentioned in the Service Order, strictly in accordance with the terms and conditions of this license/Agreement.
  2. ITILITE hereby agrees to provide to CLIENT services as defined in Annexure-1 ("Services").
  3. CLIENT hereby agrees to compensate ITILITE based on Pricing and other T&C under Service Order.
  4. Term and Renewal: The term of the Services shall be as set forth in the applicable Service Order "Term". Except as otherwise specified in the applicable Service Order, the Term shall automatically renew for additional periods equal to the expiring Term unless either Party gives the other notice of non-renewal at least 30 (thirty) days before the end of the expiring Term. Either Party may terminate this Agreement, without cause, with a 30 (thirty) days written notice.
  5. Licensing Terms: CLIENT agrees to use the software strictly in accordance of this Agreement and shall
    1. not decompile, reverse-engineer, disassemble, or otherwise attempt to derive the source code.
    2. not use the database portion of the Software Product in connection with any software other than the Software Product.
    3. not modify the Software Product or create any derivative work of the Software Product or its accompanying documentation. Derivative works include but are not limited to translations.
    4. not alter any files or libraries in any portion of the Software Product; not reproduce the database portion or create any tables or reports relating to the database portion.
    5. not use cheats, automation software (bots), hacks, mods or any other unauthorized third-party software designed to modify the experience of the Software Product.
  6. Credit Card Dispute Resolution and Chargebacks: By using the platform, CLIENT acknowledges and agrees that all charges made to the credit card(s) associated with its ITILITE account are valid and authorized, provided they correspond to bookings or services confirmed by CLIENT's authorized users through the platform.
    1. CLIENT agrees to contact the ITILITE customer support team to attempt to resolve any billing concerns prior to initiating a chargeback or payment dispute with its card issuer.
    2. If CLIENT, or any user under CLIENT's ITILITE account, initiates a chargeback without first contacting ITILITE support and allowing up to seven (7) business days for resolution, ITILITE reserves the right to recover associated administrative costs, suspend or terminate the CLIENT's account, and report instances of chargeback abuse to relevant agencies or travel industry databases.
  7. Intellectual Property Rights: All title, ownership rights and intellectual property rights in and to the Software Product and all copies thereof (including without limitation any titles, computer code, themes, objects, characters, character names, stories, dialog, catch phrases, locations, concepts, artwork, character inventories, structural or landscape designs, animations, sounds, musical compositions and recordings, audio-visual effects, storylines, character likenesses, methods of operation, moral rights, and any related documentation) are owned or licensed by ITILITE. The Software Product is protected by the copyright laws of all countries, international copyright treaties and conventions, and other laws. All rights are asserted and reserved. The Software Product may contain materials licensed by third parties, and the licensors of those materials may enforce their rights in the event of any violation of this Agreement. All trademarks (i.e. name and logos) are the property of their respective owners. However, the CLIENT agrees that ITILITE shall use the said trademarks of the CLIENT for the limited purpose of displaying the same on its website or such publications / marketing materials released by ITILITE for advertisement and promotional purposes and a prior written consent of the CLIENT shall not be applicable in such cases.
  8. Confidential Information: In connection with this engagement and the Agreement, each Party may disclose certain information it considers confidential and/or proprietary (commonly termed as "Confidential Information") to the other Party. Each Party shall use the Confidential Information only in relation to this Agreement and protect it with reasonable degree of care.
  9. Indemnity: Each Party hereby agrees to indemnify and hold the other Party harmless from any loss or liability that they may directly or indirectly suffer, including any claims made by any other third party/ies, due to any breach of the Party's obligation/s herein, and/or any violation of any third-party rights, resulting wholly or partly from the CLIENT'S use of ITILITE's Software Product and/or Services under this Agreement. Financial value of indemnity is subject to a maximum of 200% of fee paid or payable by CLIENT to ITILITE during the last 12 (twelve) calendar months. The maximum limit on financial value will not be applicable in case of any claims related to Intellectual Property infringement.
  10. Disclaimer: The Software Product is provided on a "As is", "As available" basis and that the CLIENT's reliance on the Software Product is at the CLIENT's sole risk and discretion. The description of travel components provided through ITILITE's Software Product / website are provided to ITILITE by the travel component suppliers and passed on by ITILITE in good faith. ITILITE accepts no liability for the accuracy of such information or for any loss incurred by the CLIENT after relying on the Software Product or the travel component description.
  11. Representation & Warranties: Each Party acknowledges that by entering into this Agreement it has not relied on any representations or warranties from or by the other Party except as expressly provided by the written terms of this Agreement. Also, to the extent permitted by law, both Parties disclaims all other warranties, including but not limited to any warranties on merchantability or fitness for purpose.
  12. Dispute Resolution and Jurisdiction: In event of any dispute, differences or claims arising between the Parties, pertinent to the Service Order or the Agreement, the same shall be resolved by mutual consultation, failing which it will be referred to a mutually appointed Arbitrator. The arbitration proceedings shall be governed under the International Arbitration Act and the venue of the arbitration shall be in Delaware.
  13. Severability: Should any part of this Agreement be adjudicated inoperative or invalid or unenforceable, the remaining provisions of this Agreement will remain in effect, operate and enforceable, as if the invalid or inoperative or unenforceable provision had never existed.
  14. Waiver: No failure or delay of any Party in exercising any right, power or remedy provided by this Agreement shall operate as a waiver of such right, power or remedy and a single or partial exercise of any right, power or remedy provided by this Agreement shall not preclude any other or further exercise of such right, power or remedy or the exercise of any other right, power or remedy provided by this Agreement. All remedies, either under this Agreement or by law or otherwise afforded, will be cumulative and not alternative.
  15. Assignment: CLIENT shall not assign its rights or obligation under this Agreement, in whole or in part, to any third party without the prior written consent of ITILITE.

Annexure – 1 Scope of Services

Travel Management

  1. Provide a Travel Platform for travel management.
  2. Provide trip specific cost prediction and travel option(s) for every trip requested on itilite.com.
  3. Complete the travel bookings (flight / hotels/car rentals) as per traveler's request.
  4. Calculate actual trip expenses and savings.
  5. Providing travel spend insights through dashboards and MIS.
  6. Provide any system integration services on mutually agreed terms and conditions.
  7. Provide appropriate technical and operational support.
  8. Enable the calculation of savings related employee rewards, if CLIENT opts for it.
  9. ITILITE disclaims any liability arising out of a dispute in the amount calculated against the rewards applicable to the employees of the CLIENT or payable to the employees of the CLIENT thereof.
  10. ITILITE further disclaims all liability arising from the use or implementation of third party gift cards by the CLIENT and/ or its employees, offered pursuant to the services offered by ITILITE hereunder.
  11. Provide Flight Reshop service: ITILITE shall monitor the eligible flight bookings of CLIENT booked through ITILITE pursuant to this Agreement, and if the price reduces significantly from the original booked price, ITILITE shall cancel the original flight booking and book a new flight at the reduced price for CLIENT ("Reshop Services"). Reshop Service fee (applied to all re-shopped flight bookings) is 50% (fifty percent) of the amount resulting from: (i) the cost of original flight booking, minus (ii) the cost of a relevant alternative airline with the same itinerary located through the Itilite Product, together with the cost of any airline cancellation fees, or any other penalties of such reservation (to the extent actually incurred) ("Savings") shall be retained by ITILITE as service fee for providing the Reshop Service.

Expense Management

  1. Provide an integrated platform for expense reimbursement management
  2. Provide analytics expense dashboard.
  3. Provide any system integration services on mutually agreed terms and conditions
  4. Provide access to the premium features and services of the ITILITE Expense platform on mutually agreed terms and conditions
  5. Provide appropriate technical and operational support

Other Terms & Conditions

  1. Travel booking fee is non-refundable (and will be deducted at the time of the booking).
  2. Flights and Hotels are paid at the time of booking using the payment method opted by the company in the Billing and Payment Information section of this Service Order. Rental cars are paid at the time of car pick up using a card presented by the traveler at that time.
  3. Booking value for Hotels and Rental cars, where the CLIENT has a contract with the provider which allows direct billing from the provider to the CLIENT, will not be charged by ITILITE at the time of booking. Only Travel Booking fee, if applicable, for such trips will be charged.
  4. Actuals, Airport tax, levies, vendor fees etc. (as applicable) will be chargeable extra on actual basis.
  5. If the CLIENT is on prepaid wallet model for travel, the CLIENT is required to maintain prepaid balance ('Wallet') with ITILITE to pay for all the travel management Services and / or related license fee ('Platform Fee') to be provided under this Agreement. ITILITE may suspend the access to Travel Platform in the event of any insufficient prepaid balance.
  6. If the CLIENT is on the "Traveler card" or "Company Central Card" payment method, extra charges up to 2% of the booking amount will be applicable if the payment is made via Non-USD or Non-US issued card.
  7. Fees are exclusive of taxes, duties, levies, tariffs, and other governmental charges (collectively, "Taxes"). CLIENT shall be responsible for payment of all Taxes associated with its purchase of Services. If ITILITE is legally required to collect and remit Taxes which the CLIENT is responsible for, ITILITE will state such Taxes separately on an invoice and CLIENT shall pay the Taxes to ITILITE unless CLIENT provides ITILITE with a valid tax exemption certificate with order.
  8. ITILITE may suspend the access to platform(s) in the event of any undisputed overdue fees.

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Information we collect

This notice applies to all information collected or submitted on itilite.com. The website offers travel related services such as flight, bus, train, hotel etc. We collect the following personal information to provide the services mentioned above.

  • Name
  • Gender
  • Date of birth
  • Passport number
  • Email address
  • Phone number
  • Frequent Flyer Numbers
  • Company
  • Employee ID
  • Designation
  • IP address

The Way We Use Information

We use the information you or your company provide about yourself, when placing an order or while creating an account, only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use non-identifying and aggregate information to better design our website and to maintain statistics. We do not share this information with any advertiser. Finally, we never use or share the personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by either

  1. in the profile section after logging into your account on itilite.com or
  2. contacting our customer service department.

We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by

  1. Updating the information in your account's profile section or
  2. by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Refund Policy

The refund policy is detailed in the contract signed with the respective organisation before they start using the ITILITE platform

Dwolla Terms - for Customers using or intending to use Dwolla services

For Verified Customer/Client Records:

In order to use the payment functionality of our application, you must open a "Dwolla Account" provided by Dwolla, Inc. and you must accept the Dwolla Terms of Service and Privacy Policy. Any funds held in or transferred through your Dwolla Account are held or transferred by Dwolla's financial institution partners. You must be at least 18 years old to create a Dwolla Account. You authorize us to collect and share with Dwolla your personal information including full name, date of birth, social security number, physical address, email address and financial information, and you are responsible for the accuracy and completeness of that data. You understand that you will access and manage your Dwolla Account through our application, and Dwolla account notifications will be sent by us, not Dwolla. We will provide customer support for your Dwolla Account activity, and can be reached at support@itilite.com and/or +91-95130 71160.

For Receive Only users:

If you register to create an account to receive payments via our application, you expressly authorize ITILITE's service provider, Dwolla, Inc. to originate credit transfers to your financial institution account. You must be at least 13 years old and obtain parental permission if under 18 to receive funds. You authorize us to collect and share with Dwolla your personal information including full name, email address and financial information, and you are responsible for the accuracy and completeness of that data. Dwolla's Privacy Policy is available here.