This article was based on a talk by ITILITE’s Founder & CEO Mayank Kukreja, at ITB Asia about the future of travel for the new world.
2020 has been eventful, but apart from all the personal impact we have seen, there has been an equally major upheaval in the travel industry. Small changes that we all thought would be “Nice to have” have suddenly become huge problems which we “Need to solve”.
Over time the role of the travel manager has undergone many changes. From pure transaction managers, to manned & unmanned system managers, to technology & process owners, they have grown to a height of success today.
With these new and unforeseen changes, however, every smart travel manager knows that this is time to make another change. But this time, the change is not for them and their roles alone. The huge shift we see in the travel industry today cannot be managed by only the travel manager. They need the strong and upskilled support of their travel tech partners & vendors to take the leap to Travel Manager 4.0.
Till today, “Safety Regulations” came to you as links to government websites. You read endless lists & regulations, and came to some conclusion according to your best understanding. Imagine how easy it would be if you got three key points & tracking links right when you were booking instead!
With fluctuation, uncertainty, and the added cost of assured safety, your old tie-ups may not be the most cost efficient. Is your travel partner giving you updated, on-ground guidance to controlling expenses?
Budget forecasting was a simple mathematical operation, but without historical data, we are all stuck. There are many insights you can still use, but it depends on your travel partner whether you get them in time.
Nothing about this time is easy, but we must push ourselves and each other – because without a co-planned & supported recovery, we all will have a lot harder of a climb ahead. It’s time to work smart, not hard, and grow fast, not alone!
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