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All about unblocking bookings on ITILITE

Why are bookings for me and both travelers in my company blocked in this travel booking company?

Bookings for you and both travelers in your company are blocked because you have not added a centralized card to your account. The company requires a centralized card to facilitate bookings, and until one is added, the bookings will remain blocked.

How do I unblock bookings for me and both travelers after they have been blocked due to the absence of a centralized card?

To unblock bookings for you and both travelers, you need to add a new centralized card to your account. Once you add a centralized card, the bookings for all travelers will automatically be unblocked. The new card will also become your default card that will be charged for your travel bookings.

My bookings for me and both travelers have been blocked because the company couldn’t charge my card. What can I do to resolve this?

If bookings for you and both travelers are blocked due to issues like low balance or a blocked card at the source, you have two options to unblock them:

• Add a new card to your account, and bookings for all travelers will automatically be unblocked. Remember to set the new card as your default payment method to prevent charges from the old card.
• If you are confident that your existing card has sufficient balance and no issues, you can get in touch with your Customer Success Manager (CSM) for assistance.

What happens if I don’t unblock bookings for me and both travelers after my card issues are resolved?

If you do not unblock bookings for you and both travelers after resolving the card issues, they will remain blocked, and none of you will be able to make new bookings or access your reservations. It’s important to take the necessary steps to unblock the bookings promptly to ensure a smooth travel booking experience for all travelers in your company.