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We at ITILITE would like to personally advise all travelers to remain at home and avoid all business travel unless it is absolutely essential. At this time, there is nothing more important to us than the health and well-being of you and your family.

However, if you do have essential travel planned, then we assure you that we are right here at every step of the way. ITILITE takes your safety very seriously, and we are working to ensure you are taken care of while you are away from home.

What is ITILITE doing for your essential business travel?

Check COVID-19 travel restrictions for your trip

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National restrictions

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FAQ

How can I stay safe when travelling?

Avoid travelling unless absolutely necessary. In case you need to travel, wash your hands regularly with soap and water or an alcohol-based hand gel, avoid touching eyes, nose and mouth and stay at least a metre away from anyone who is coughing or sneezing.Avoid crowded places and public transport.

I want to cancel my travel plans. How do I do this and can I get a refund?

To cancel or reschedule your travel, raise a cancellation or reschedule request for the trip on the platform. We will help you in cancelling/rescheduling your itinerary.

Refund is subject to the cancellation policy of the airline. You can check the cancellation policy or reach out to us for more information.To check airline policies click here.

My flight has been cancelled. How do I get a refund?

Reach out to us at support@itilite.com. We will try to help you with the refund as per the airline's cancellation policy . Some airlines have been offering refunds(in the form of travel credit or cash)against flight cancellation due to Covid-19. You can read more about refund rules here.

What is ITILITE doing for your essential business travel?

However, if you do have essential travel planned, then we assure you that we are right here at every step of the way. ITILITE takes your safety very seriously, and we are working to ensure you are taken care of while you are away from home.

Some of the measures we have taken to help you to safeguard your health are:

Tagging hotels as Safe ++:

We are now following a process to identify the hotels that comply with the guidelines set by the WHO and the Ministry of Tourism, scoring each property's compliance and tagging them on the platform as a “Safe ++” hotel. This tag will be given to those who showcase more than 90% compliance.For more information click here.

Destination based warning:

While traveling to remote locations, if the area your employees are planning to visit has a high number of reported COVID19 cases, we will warn them at the time of confirming their booking, and advise that they need to take precautions if they still want to travel to their selected destination. We are referring to reputed crowdsourced databases like covid19india.org and Johns Hopkins University’s global COVID19 tracker to source this information. We have also linked government guidelines on traveler safety in case travel to a risky destination is unavoidable.

Updates via the platform:

On our platform, we are providing regular travel advisories, as well as updates from various domestic airlines on how they are planning to resume services and the restriction that they might have, as available officially from the airlines. Travelers can rest assured that if the information has come to you from ITILITE, it is a confirmed, official update.

Apart from this, the ITILITE team is working on several other features and measures that will assure your employees and team members are as safe as possible when traveling on business. For any support needed, do write to us covid19support@itilite.com, we are operating 24/7

There are a number of measures we have taken to help you to safeguard your health to the fullest, one of which is tagging hotels that meet our safety criteria as 'safe ++'. You can get more information about our measures here.

Resources

ITILITE Travel Advisory, March’21

Travel advisory from the Ministry of Health and Family Welfare

Travel recommendation from the World Health Organisation

General advice about the coronavirus, issued by the World Health Organisation

Covid-19 Hotel Guidelines