We at ITILITE would like to personally advise all travelers to remain at home and avoid all business travel unless it is absolutely essential. At this time, there is nothing more important to us than the health and well-being of you and your family.
However, if you do have essential travel planned, then we assure you that we are right here at every step of the way. ITILITE takes your safety very seriously, and we are working to ensure you are taken care of while you are away from home.
Latest Travel Update
Travel Guidelines
The Indian Government has published a set of guidelines that need to be followed by all passengers:
Guidelines for domestic travel in India (air/train/inter-state bus travel)
Guidelines for International arrivals into India
State wise travel advisories & Quarantine rules for interstate travel within India
Rules and regulations to be followed by passengers at the airport and in the aircraft
Airline travel within India:
Domestic civil aviation operations will recommence in India in a calibrated manner from 25th May 2020 as confirmed by the Civil Aviation Minister.
Airline bookings will start from 21st May 2020.
Mandatory guidelines for airline travel within India:
Do's
Don'ts
Please note that for all bookings, especially for "Book for Others", done via the ITILITE platform, it is mandatory to provide the phone number and email address of the actual passenger and not of the travel desk/travel admin so that notification of flight delays, cancellations, last minute emergency updates will be sent directly to the passengers by the airline.
Train travel within India
Indian Railways plans to gradually restart passenger train operations from 12th May, 2020, initially with 15 pairs of trains (30 return journeys). These trains will be run as special trains from New Delhi Station connecting Dibrugarh, Agartala, Howrah, Patna, Bilaspur, Ranchi, Bhubaneswar, Secunderabad, Bengaluru, Chennai, Thiruvananthapuram, Madgaon, Mumbai Central, Ahmedabad and Jammu Tawi.
It is mandatory to have Aarogya Setu app in your mobile before travel. Please download the one, if you have not downloaded yet.
All Passenger to kindly note that on arrival at their destination, the traveling passengers will have to adhere to such health protocols as are prescribed by the destination State/UT.
For trains cancelled till 17th May 2020 by Indian Railways, full refund will be provided automatically by IRCTC. Users need not cancel their e-tickets. Full fare will be credited back into users accounts from which payment was made.
Please note, as per irctc:
Indian Railway Policies are subject to change. Please click here for more details.
Travel Bans and Restrictions
India
Nations across the world have imposed travel restrictions to curb the spread of coronavirus.The Government of India has placed a ban on all domestic and international flights until 11.59 PM on 17th May 2020, according to the DGCA (Directorate General of Civil Aviation). If you are an Indian national currently abroad, you will not be able to enter India. On 19th April 2020, DGCA has issued a circular stating “All airlines are hereby directed to refrain from booking tickets.Further, the airlines may note that they shall be given sufficient notice and time for restarting operations.”
Rest of the world
Nations across the world have imposed travel restrictions to curb the spread of the coronavirus. To get the current list of countries restricting travel click here.
FAQ
How can I stay safe when travelling?
Avoid travelling unless absolutely necessary. In case you need to travel, wash your hands regularly with soap and water or an alcohol-based hand gel, avoid touching eyes, nose and mouth and stay at least a metre away from anyone who is coughing or sneezing.Avoid crowded places and public transport.
I want to cancel my travel plans. How do I do this and can I get a refund?
To cancel or reschedule your travel, raise a cancellation or reschedule request for the trip on the platform. We will help you in cancelling/rescheduling your itinerary.
Refund is subject to the cancellation policy of the airline. You can check the cancellation policy or reach out to us for more information.To check airline policies click here.
My flight has been cancelled. How do I get a refund?
Reach out to us at support@itilite.com. We will try to help you with the refund as per the airline's cancellation policy . Some airlines have been offering refunds(in the form of travel credit or cash)against flight cancellation due to Covid-19. You can read more about refund rules here.
What is ITILITE doing for your essential business travel?
However, if you do have essential travel planned, then we assure you that we are right here at every step of the way. ITILITE takes your safety very seriously, and we are working to ensure you are taken care of while you are away from home.
Some of the measures we have taken to help you to safeguard your health are:
Tagging hotels as Safe ++:
We are now following a process to identify the hotels that comply with the guidelines set by the WHO and the Ministry of Tourism, scoring each property's compliance and tagging them on the platform as a “Safe ++” hotel. This tag will be given to those who showcase more than 90% compliance.For more information click here.
Destination based warning:
While traveling to remote locations, if the area your employees are planning to visit has a high number of reported COVID19 cases, we will warn them at the time of confirming their booking, and advise that they need to take precautions if they still want to travel to their selected destination. We are referring to reputed crowdsourced databases like covid19india.org and Johns Hopkins University’s global COVID19 tracker to source this information. We have also linked government guidelines on traveler safety in case travel to a risky destination is unavoidable.
Updates via the platform:
On our platform, we are providing regular travel advisories, as well as updates from various domestic airlines on how they are planning to resume services and the restriction that they might have, as available officially from the airlines. Travelers can rest assured that if the information has come to you from ITILITE, it is a confirmed, official update.
Apart from this, the ITILITE team is working on several other features and measures that will assure your employees and team members are as safe as possible when traveling on business. For any support needed, do write to us covid19support@itilite.com or at +91 95130 71160, we are operating 24/7
There are a number of measures we have taken to help you to safeguard your health to the fullest, one of which is tagging hotels that meet our safety criteria as 'safe ++'. You can get more information about our measures here.
Airline Policies
Airline Policies are subject to change. Please check the airline websites for the latest updates.
All flights from/to/within India are suspended for travel from 25th March 2020 till 25th May 2020.
Applicable on bookings with initial booking date on or before 23rd March 2020, with departure between 15th April 2020 and 31st May 2020.
Cancellation Policy:
Reschedule Policy:
For more information about AirAsia covid 19 response.Click here
PLEASE NOTE:
Cancellation Policy:
1.You can cancel your flight and keep your booking open to book future travel without reissuance charges (fare in difference, if any, will apply, at the time of reissuance).
2.This is applicable on bookings with initial travel dates between 23rd March 2020 and 25th May 2020.
Reschedule policy:
1.You can reschedule your booking, without route/date-change charges. Only fare difference will apply.
2.This is applicable on bookings with initial travel dates between 23rd March 2020 and 25th May 2020.
Ticket validity:
Remaining validity of the ticket at the time of change | New travel date |
---|---|
Less than 6 months validity | Till 30th September 2020 |
More than 6 months validity | Till 31st March 2021 |
PLEASE NOTE: No-show charges will be waived off. In case, passenger has used the benefit of any waiver for a free date-change and due to some reasons, there is no operations on the new date also, the passenger will be eligible to avail the benefit of the waiver again.
For more information about Air India covid 19 response.Click here
PLEASE NOTE:
All flights are suspended for travel from 25th March 2020 till 25th May 2020. For your travel between these dates, your ticket amount will be protected and you can reschedule your travel without any date-change charges, for up to 1 year from the initial travel date.
Cancellation Policy:
Reschedule Policy:
Applicable for existing and new bookings, with initial travel date between 19th March 2020 and 25th May 2020:
If you don’t show up for your flight, your PNR will be protected which you can use to reschedule with the following conditions:
Time Limit: Up to 14 days prior to departure.
For more information about GoAir covid 19 response.Click here
PLEASE NOTE: All flights are suspended for travel from 25th March 2020 till 25th May 2020.
Reschedule Policy:
If your initial travel date is between 15th April 2020 and 25th May 2020, your ticket amount will be automatically maintained in a credit shell, for your future travel. You can use it to make a booking within 1 year from date of issuance (for the same passenger). You may visit the airline website (www.goindigo.in) for the same.
Initial Travel Date before 25th May 2020
New Travel Dates Within 1 year from the date of issuance
One change is permitted
Cancellation Policy:
If you were booked to travel before 14th April 2020, your ticket amount will be automatically maintained in a credit shell, valid for use within 1 year from date of issuance (for the same passenger).
For more information about IndiGo covid 19 response.Click here
PLEASE NOTE:
All flights are suspended for travel from 25th March 2020 till 25th May 2020. For your travel between these dates, your ticket amount will be maintained in a credit shell, which you can use to make a new booking, for travel till 28th February 2021 (for the same passenger).
Cancellation Policy:
Reschedule Policy:
For more information about SpiceJet covid 19 response.Click here
PLEASE NOTE:
All flights are suspended for travel from 25th March 2020 till 25th May 2020. For your travel between these dates, you are eligible for a full refund.
For more information about TruJet's covid 19 response.Click here
PLEASE NOTE: All flights are suspended for travel from 25th March 2020 till 25th May 2020. Your PNR will be extended till 31st December 2020.
Reschedule Policy: Allowed with no date-change charges. Only fare difference will apply.
Initial Booking Date: On or before 14th April 2020
Initial Travel Date: Travel commencing on or before 31st May 2020
New Travel Date: Till 31st December 2020
Cancellation Policy: If you wish to cancel your booking, fare rules will apply.
For more information about Air Vistara covid 19 response.Click here
Policies below for the following conditions:
Cancellation Policy:
Reschedule Policy:
Policies below for the following conditions:
Cancellation Policy:
Reschedule Policy:
For more information about Aeroflot covid 19 response.Click here
For bookings with initial booking date on or before 23rd March 2020, with initial travel date till 31st May 2020
Cancellation Policy:
Reschedule Policy:
For more information about AirAsia covid 19 response.Click here
Cancellation Policy:
1.For International bookings made up to 31st March 2020, if your travel is to a country covered by the latest New Zealand Government travel restrictions, you can apply for a full refund of the value of your ticket, or alternatively you can choose to hold your ticket in credit for 12 months from the date of issue.
For International bookings made after 31st March 2020,if you no longer wish to travel, normal refund rules would apply in case you need a cash refund. Alternatively, you can also opt for a travel voucher valid for 12 months from the date of issue.
For the travel voucher issued, you can rebook your travel before the voucher expires. No restriction of 12 months will apply on the new travel dates.
Reschedule Policy:1.You can reschedule your travel, without any date-change penalty charges, for any existing long-haul bookings made before 4th March 2020, with initial travel date before 1st July 2020. Only fare difference will apply.
For any new international flights booked between 5th March to 31st March, one change is allowed without any date-change charges. Only fare difference will apply.
For more information about Air New Zealand covid 19 response.Click here
Cancellation Policy:
1.Refund will be applicable as per the fare rules.
Reschedule Policy:
1.You can reschedule your travel, without any date-change charges. Only fare difference will apply.
2.New travel date must be by 30th April 2021.
3.You can also choose to travel to/from an alternate Air Canada destination within your ticket, without any route-change charges. Only fare difference will apply
For more information about Air Canada covid 19 response.Click here
Applicable for initial booking date on or before 3rd April 2020, with initial travel dates between 23rd February 2020 and 31st May 2020.
Cancellation Policy:
1.You are eligible for a full refund, wherever the flight is not operational.
2.You also have an option of obtaining travel vouchers of the same amount as your ticket, which can be used to travel within one year from date of issuance of voucher.
Reschedule Policy:
1.For rescheduling your bookings, date-change fees will be waived off. Only fare difference will apply.
2.New travel date till 31st December 2020, with tickets being issued till 31st May 2020 only.
For more information about Alitalia covid 19 response.Click here
Cancellation Policy
Reschedule Policy
Applicable for tickets with initial scheduled departure till 31st May 2020 with the following conditions:
For more information about Air France covid 19 response.Click here
Cancellation Policy:
1.If you wish to cancel your booking, fare rules will apply.
Reschedule Policy:
1.You can reschedule your booking, without any date-change charges, with initial travel dates till 29th March 2020,Only fare difference will apply
For more information about Air Seychelles covid 19 response.Click here
PLEASE NOTE:
Cancellation Policy:
1.You can cancel your flight and keep your booking open to book future travel without reissuance charges (fare in difference, if any, will apply, at the time of reissuance).
2.This is applicable on bookings with initial travel dates between 23rd March 2020 and 25th May 2020.
Reschedule policy:
1.You can reschedule your booking, without route/date-change charges. Only fare difference will apply.
2.This is applicable on bookings with initial travel dates between 23rd March 2020 and 25th May 2020.
Ticket validity:
Remaining validity of the ticket at the time of change | New travel date |
---|---|
Less than 6 months validity | Till 30th September 2020 |
More than 6 months validity | Till 31st March 2021 |
PLEASE NOTE: No-show charges will be waived off. In case, passenger has used the benefit of any waiver for a free date-change and due to some reasons, there is no operations on the new date also, the passenger will be eligible to avail the benefit of the waiver again.
For more information about Air India covid 19 response.Click here
Cancellation Policy:
1.If you cancel your booking, you are eligible for a refund without any cancellation penalty, during the validity period of the ticket
Reschedule Policy:
1.You can reschedule your travel, without any date-change penalty charges, for initial travel dates before 30th June 2020. Only fare difference will apply.
2.One change will be permitted
3.New travel date after 1st July 2020.
For more information about Air China covid 19 response.Click here
Cancellation Policy:
If you cancel your booking, cancellation charges will apply as per the cancellation policy shared at the time of booking.
Reschedule Policy
1.You can reschedule your booking for initial booking date on or before till 31st March 2020, with no date-change charges. Only fare difference will apply.
2.New travel date on or before 31st December 2020
3.Time limit: At least 72 hours before departure
For more information about Air Arabia covid 19 response.Click here
Applicable for tickets issued on or before 31st May 2020, with impacted travel dates between 1st March 2020 and 31st September 2020.
Cancellation Policy:
Reschedule Policy:
PLEASE NOTE: For changes after 31st December 2020, waiver does not apply.
For more information about American Airlines covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about Air Astana covid 19 response.Click here
Applicable for tickets with initial booking dates on or before 13th March 2020, and initial travel dates between 3rd March 2020 and 31st May 2020.
Cancellation Policy:
Reschedule Policy:
For more information about British Airways covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about Cathay Pacific covid 19 response.Click here
For more information about China Eastern Airlines covid 19 response.Click here
Applicable for to/from Wuhan (including transit flights), with initial booking date on or before 31st January 2020, for initial travel date between 1st January 2020 and 29th March 2020.
Cancellation Policy:
Reschedule Policy:
Applicable for China Southern Airlines flights operating between Mainland China and Schengen countries, with initial travel date between 2nd February 2020 and 10th June 2020
Cancellation Policy:
Reschedule Policy:
Applicable for China Southern Airlines flights operating to/from China, with initial travel date between 2nd February 2020 and 10th June 2020
Cancellation Policy:
You are eligible for a full refund, if your ticket is within the validity period, if you have cancelled your ticket before the departure date.
Amendment Policy:
Time limit: Before 14 days before departure
For more information about China Southern Airlines covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
>New booking and travel completion date on or before 31st May 2022.
For more information about Delta Air Lines covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
Applicable on tickets with initial booking date on or before 31st May 2020, for departure on or before 31st August 2020:
For more information about Emirates covid 19 response.Click here
Applicable for those whose flights have been cancelled by the airline, as well as those whose origin/destination has travel restrictions imposed due COVID-19, with initial booking date till 16th April 2020 , and initial travel date on or before 30th June 2020.
Cancellation Policy:
Reschedule Policy:
For more information about Etihad Airways covid 19 response.Click here
Applicable on tickets with initial booking date till 31st May 2020, and initial departure between 1st March 2020 and 30th June 2020
Cancellation Policy:
Reschedule Policy:
For more information about Ethiopian Airlines covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about EgyptAir covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about Finnair covid 19 response.Click here
PLEASE NOTE:
All flights are suspended for travel from 25th March 2020 till 25th May 2020. For your travel between these dates, your ticket amount will be protected and you can reschedule your travel without any date-change charges, for up to 1 year from the initial travel date.
Cancellation Policy:
Reschedule Policy:
Applicable for existing and new bookings, with initial travel date between 19th March 2020 and 25th May 2020:
If you don’t show up for your flight, your PNR will be protected which you can use to reschedule with the following conditions:
Applicable for bookings with initial booking date after 11th March 2020, and initial travel date between 4th May 2020 and 30th September 2020:
Time Limit: Up to 14 days prior to departure.
For more information about GoAir covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about Gulf Air covid 19 response.Click here
Applicable for initial booking date: on or before 15th March 2020, with initial travel dates till 31st May 2020.
Cancellation Policy:
Reschedule Policy:
PLEASE NOTE: If you wish to cancel your booking of the operational flight with initial travel date on or after 16th March 2020, cancellation charges will apply, and you will be eligible for a refund in the form of a travel voucher.
For more information about Garuda Indonesia covid 19 response.Click here
PLEASE NOTE: All flights are suspended for travel from 25th March 2020 till 25th May 2020.
Reschedule Policy:
For all international routes,if your initial travel date is between 25th March 2020 and 25th May 2020, your ticket amount will be automatically maintained in a credit shell, for your future travel. You can use it to make a booking within 1 year from date of issuance (for the same passenger). Also, for tickets booked till 30th September 2020, you can make date changes without any date-change charges.
One change permitted
Cancellation Policy:
If you are booked to travel before 25th May 2020, your ticket amount will be automatically maintained in a credit shell, valid for use within 1 year from date of issuance (for the same passenger).
For more information about IndiGo covid 19 response.Click here
PLEASE NOTE: Flights are cancelled by the airlines for travel dates till 31st Mar 2020.
Cancellation Policy:
Reschedule Policy:
For more information about Jazeera Airways covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
PLEASE NOTE: All relevant penalties will apply as per the fare rules, for those passengers who wish to prepone their bookings, with initial travel date between 1st May 2020 and 31st December 2020, to new travel dates between 17th March 2020 and 30th April 2020.
For more information about Kuwait Airways covid 19 response.Click here
Cancellation Policy (applicable on both refundable and non-refundable fares):
Reschedule Policy:
PLEASE NOTE: All ticket changes/refunds must be completed by 30th April 2020.
For more information about Kenya Airways covid 19 response.Click here
Cancellation Policy
Reschedule Policy
Applicable for tickets with initial scheduled departure till 31st May 2020 with the following conditions:
Please Note: The travel voucher must be issued until 30th September 2020.
For more information about KLM Royal Dutch Airlines covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about Korean Air covid 19 response.Click here
PLEASE NOTE: FULL REFUND APPLICABLE FOR ALL INTERNATIONAL FLIGHTS CANCELLED BY THE AIRLINE
Reschedule Policy:
For more information about Lufthansa covid 19 response.Click here
PLEASE NOTE: All scheduled operations between 15th March 2020 and 26th April 2020 have been cancelled.
The following policy is applicable for initial booking dateon or before 13th March 2020, and initial travel date between 13th March 2020 and 26th April 2020.
Cancellation Policy:
Reschedule Policy:
The following policy is applicable for initial booking date on or before 31st August 2020, and initial travel date till 31st December 2020.
Cancellation Policy:
Reschedule Policy:
For more information about LOT Polish Air covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about Malaysia Airlines covid 19 response.Click here
Applicable for initial booking date on or before 13th March, 2020 and initial travel date till 30th April 2020.
Cancellation Policy:
Reschedule Policy:
Date-change charges will be waived off, and fare difference will NOT apply, for new travel date till 30th April 2020
For more information about Malindo Air covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about Oman Air covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about Qatar Airways covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about Qantas covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about Singapore Air & SilkAir covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about SriLankan Airlines covid 19 response.Click here
PLEASE NOTE:
All flights are suspended for travel from 25th March 2020 till 25th May 2020. For your travel between these dates, your ticket amount will be maintained in a credit shell, which you can use to make a new booking, for travel till 28th February 2021 (for the same passenger).
Cancellation Policy:
Reschedule Policy:
For more information about SpiceJet covid 19 response.Click here
Cancellation Policy:
For more information about Scoot Airlines covid 19 response.Click here
Applicable for initial booking dates on or before 25th March 2020 and initial travel dates till 31st May 2020.
Cancellation Policy:
Reschedule Policy:
For more information about South African Airways covid 19 response.Click here
The following conditions apply for tickets with initial booking date before 20th March 2020, and initial travel date till 31st December 2020 (excluding domestic flights within Turkey and to/from Ercan International Airport).
Cancellation Policy:
Reschedule Policy:
For more information about Turkish Airlines covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about Thai Airways covid 19 response.Click here
Applicable for tickets with initial booking date on or after 26th February 2020 and on or before 30th April 2020, with initial travel dates between 26th February 2020 and 15th December 2020:
Cancellation Policy:
Reschedule Policy:
For more information about Thai Smile covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about United Airlines covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
For more information about Ukraine International Airlines covid 19 response.Click here
PLEASE NOTE: All flights are suspended for travel from 25th March 2020 till 25th May 2020. Your PNR will be extended till 31st December 2020.
No route chage permitted
Reschedule Policy: Reschedule allowed with no date-change charges. Only fare difference will apply. For bookings made on or before 14th April and travel commencing on or before 31st May 2020
New Travel Date till 31st December 2020
Cancellation Policy: If you wish to cancel your booking, fare rules will apply.
For more information about Vistara covid 19 response.Click here
Cancellation Policy:
Reschedule Policy:
Applicable for tickets with initial booking date on or before 19th March 2020
Applicable for tickets with initial booking date between 20th March 2020 and 31st May 2020:
For more information about Virgin Atlantic covid 19 response.Click here
Travel Advisory
Resources
Rules and regulations to be followed by the airline
Travel advisory from the Ministry of Health and Family Welfare
Travel recommendation from the World Health Organisation
General advice about the coronavirus, issued by the World Health Organisation